The proper implementation of a returns management chain enables a company to identify opportunities that can help in reducing any unwanted returns by their buyers. It also helps in the control of reusable assets and the implementation of an efficient product reverse flow.
It is necessary to have a cost-effective program to satisfy the demand of repairable raw goods by supplying returned goods through repairs and proper product information. Returns management is an integral part in the supply chain management, and it is necessary to make provisions for proper co-existence with other supply chain process.
In this guide, we look at the three essential mainstays to cover for an efficient returns management process.
For proper customer satisfaction and to salvage the corporate reputation, automate your returns management process for easy and fast reverse logistics. Incorporate user profiles and groups, which help in authenticating material return eligibility based on payment terms, physical location, et al.
Automating the workflow eases the pressure of repeatable processes thereby increasing the efficiency of consistent product routing.
The returns management department must take measures to improve predictability and visibility by capturing information early in the process after the user lodges a return claim. It is best to have it done before the product arrives at the returning dock. To implement faster visibility, use web-based portals to allow authenticated users to key in particular product information from any location in the world.
Stock your receiving dock with equipment such as bar-code identifiers and experienced staff to handle product information of the inbound shipment accurately. It is also necessary to link return material authorizations (RMAs) to carrier tracking numbers via automated notifications or Internet-based portals to increase shipment visibility.
The biggest hurdle in the supply chain management is in the synchronization of product movement, more so product returns. Place competent personnel in the receiving dock to handle all the receipts and reconciliations who can then advise the company stakeholders of any impending issues with the quality of the products or service.
Regulatory compliance, quality assurance as well as reconciliation and final disposition are the crucial control touch points to ensure proper returns management processes.
In conclusion, having a team that can properly handle all the return shipments with precise efficiency and in a timely manner will increase value recovery. The manufacturing arm can then repair the product and then sold, hence decreasing waste management fees as well as the costs of storing scrapped parts.
Incorporating software solutions will automate the returns management process by documenting and labeling the product making it easier to track the entire chain. The above-highlighted mainstays will create and support a reliable and efficient returns management process for your company.