Category Archives: Supply chain

Fix the Supply Chain to Improve Product Returns Management

Supply chain is the whole apparatus in place to move goods from the manufacturer to the consumer or customer. Not too many years back, supply chain had little to do with returns of goods. This was primarily because the returns were predominantly on the basis of poor product quality or if there were damages. These damages were manufacturing defects and sometimes the shipping or logistics companies could have been held accountable for damages in transit. More often than frequent though, the retailers had little to do with returns since they had almost no role to play in the supply chain, other than serving as the frontend. Continue reading Fix the Supply Chain to Improve Product Returns Management