Category Archives: Returns Management

Should an Order Fulfillment Centre be Responsible for the Returns Management Process

Order fulfillment includes returns management. This is the norm in the ecommerce industry. This has been the practice in traditional retail as well. Although order fulfillment does not deal with the end customers in traditional retail, there is returns management between retailers and distributors or wholesalers and all the way back to the original equipment manufacturers or whichever company is selling the goods in a country or region. In ecommerce, the returns management process has everything to do with the end customer. The wholesalers, distributors or even the online retailers do not come into the picture. The returns management process is mostly confined between the order fulfillment provider and the consumer. Continue reading Should an Order Fulfillment Centre be Responsible for the Returns Management Process

Fix the Supply Chain to Improve Product Returns Management

Supply chain is the whole apparatus in place to move goods from the manufacturer to the consumer or customer. Not too many years back, supply chain had little to do with returns of goods. This was primarily because the returns were predominantly on the basis of poor product quality or if there were damages. These damages were manufacturing defects and sometimes the shipping or logistics companies could have been held accountable for damages in transit. More often than frequent though, the retailers had little to do with returns since they had almost no role to play in the supply chain, other than serving as the frontend. Continue reading Fix the Supply Chain to Improve Product Returns Management

How Proactive Engagement can Improve Returns Management

No manufacturer, distributor, wholesaler or retailer wants its sold goods to be returned. Yet, every link in the whole chain has to have a returns policy, thereby necessitating a returns management system. This has to be a well framed company policy, not an arbitrary move or subject to any discretion. All reputed manufacturers try to maintain a certain quality. Distributors and wholesalers try to ensure the products are not damaged in any way and retailers form the last link in the chain wherein they try to deliver the goods in factory made condition. The history of the last twenty years, particularly shaped by the boom of eCommerce, has taught us that returns management can be simplified and improved with better engagement. This is because returns are not always about the product but also about the shopping experience of the customer. Continue reading How Proactive Engagement can Improve Returns Management

Returns management solutions

With the rise of digital-based businesses, it has become paramount that businesses streamline returns because there is no doubt that they are going to run into other companies and situations that will call for a return solution that is easily executable and set-up from the ground up. Returns management solutions are absolutely important for smaller companies to also understand why it’s so valuable to maximise your solutions. Even if you’re just a brick-and-mortar business, this is something that has to be implemented as well. In totality, this is an effective solution, and this will deliver a great solution either to a business from the ground up and for digital businesses that are also in the same realm. Continue reading Returns management solutions

Returns Management System Should Identify Weaker Channels

Most retailers with multiple channels or cross channels will have an efficient returns management system. Even those with no brick and mortar store, focusing solely on eCommerce will need a state of the art returns management system. This is despite there being only one primary channel. The diversity of products, multiple sellers and various fulfillment stores necessitate a multifaceted system because no retailer can avoid cross channel order fulfillment in these times. Having several channels complicates many aspects of management. Returns are not hard to track or manage if the company has lucid policies. However, accounting for returns is not enough. A returns management system should identify weaker channels or any specific supply chain that is failing in ensuring customer satisfaction repeatedly. Continue reading Returns Management System Should Identify Weaker Channels

Make your returns management system flow smoothly

When you are working in sales, you are going to have customers that are going to return a product that they have purchased. There are many reasons for this, but regardless of if the item doesn’t fit right or it’s the wrong color, when a customer returns an item, you will need to make sure that your employees are not losing time on this return. In order to do this, you will want to focus on 3 key areas. Continue reading Make your returns management system flow smoothly

3 tips for the best returns management

In order to identify opportunities that will reduce unwanted returns from customers, a company should have a returns management process in place. A good process will also assist in controlling reusable assets and creating efficient product reverse flow channels. Returns management is an essential aspect of quality supply chain management, without it; you will most likely run into chaos later down the line. So, what makes a returns management process good? Continue reading 3 tips for the best returns management

How To Improve Returns Management

Returns management can turn into a bother on the off chance that you don’t have a viable system. It takes a ton of arranging and generous assets to take care of the difficulties of returns management. Luckily, returns management has advanced sensationally as of late and it doesn’t need to overwhelm any more. You should simply guarantee the nuts and bolts are set up and that you have a consistent, sorted out way to deal with taking care of all returns. Continue reading How To Improve Returns Management