There are many customary assessments you would indulge in while comparing different facility management services. One of these assessments would be based on contemporariness. How tech savvy the company is, how advanced their modus operandi is and if their services are relevant in this day and age, specifically in connection with the nature of your operation. It is quite difficult to presume or predict everything. There is no way you can foresee how the company or its staff will respond to a potential crisis. However, if you focus on these four attributes, then you can rest assured, knowing you have hired the right people.
• A facility manager is the show runner. It does not matter how amazing a company is or how dedicated the entire workforce is. Even the best technologies and other resources would fall short if the facility manager is found lacking in any department. You should accept a reality that no facility manager knows everything. Also, every facility manager has to keep learning. Just as you would need to review your choices and decisions, a facility manager will have to adapt the overall facility management services over time.
• One of the keys to successful facility management is engagement. Your organisation must engage with the facility manager. Ideally, there should be employee to employee contact and not just a single point of contact for both organisations. The more engaged the two workforces are, the more proactive they would be in taking care of the most pressing needs.
• Facility management services will always be limited to the scope of the plan. Nothing can happen beyond the approved plan so one must ensure that the plan itself is comprehensive enough. Every organisation chooses the scope of facility management services and pays accordingly. No service provider or facility manager will deliver more than what they are getting paid for. We are not talking about minor inputs or additional efforts here and there. The troubles emanate from major problems and not minor hiccups.
• The last but not the least is the gamut of tools available for the facility manager. The plan determines the scope of facility management services but how efficiently those will be rendered will be determined by the available tools. There are always smarter ways to get things done. Companies that do not have a contemporary approach and do not reinvent themselves with time will not have a state of the art approach.