In order to identify opportunities that will reduce unwanted returns from customers, a company should have a returns management process in place. A good process will also assist in controlling reusable assets and creating efficient product reverse flow channels. Returns management is an essential aspect of quality supply chain management, without it; you will most likely run into chaos later down the line. So, what makes a returns management process good?
Your returns management system needs to be simple and swift. Invest in a consulting company that specialises in returns management to help automate your process and speed it up. Incorporating user profiles and groups that will help authenticate the eligibility of material return based on physical location, payment terms and the like will also speed the process up and ensure a consistent turn around preventing any build-up.
Finding a pattern and predicting the process following a returns claim will increase the visibility of your returns management process. Understanding every stage of this process and the approximate time-length of these will help you prepare the next stage as the previous one comes to a close.
In addition to finding the best procedure for your company’s returns management process, having the right people on the front-line is equally as important. Your team should be able to properly handle return shipments with precision and care.
For swift assistance, it is worth getting in touch with a company that offers specialist technology to assist with your returns management process.